We generally provide the best software quality we possibly can. Unforfunatly, there is no bug-free software. This is why we transparently provide information about known issues, and how to work with our application(s), despite them.
Every once in a while, users can be faced with a message "Video is not available at the moment. Please try again later", whenever a video (i.e. from the library, or an online source such as Youtube) is integrated within a Path, and users try to play the video.
Root-Cause:
Under investigation. Occurs very infrequently, making reproduction of the issue (very) challenging.
Seems to occur with older Paths only / in particular.
Previously applied fixes seemed effective, but the issue somehow re-appeared, anyway, after a while.
How to fix / Workaround
There are two main workarounds available:
- Disable the option that forces users to complete the Milestones & Steps within a Path, in order
- Go to 'Manage Paths'
- Open the Path, or select 'Settings' and then 'Edit'
- Click the 'Content' tab
- Make sure the Path property 'Participant must complete Steps in order' (at the top) is unchecked.
- Create a new Path and re-embed the video. Optionally, you can copy an existing Path ('Manage Paths', 'Settings', 'Copy Path') in order to make this easier.
Permanent Fix
Will be made available for & rolled out to all of our customers & users, as soon as possible.