What are the content/upload size limit and total limit for hosting?
2 GB for individual files, no hard limit for overall storage. Each customer has 1 terabyte of storage by default.
Where are your servers located, and what is the uptime percentage?
Data is kept in Microsoft Azure storage (USA or Amsterdam). Uptime is 99.6%, including planned downtime.
Where does the content live?
All Jive content stays in Jive. Videos, SCORM content, and Office files are stored in Microsoft Azure (USA or Europe).
What happens with SCORM content based on Flash?
Many browsers will no longer support Flash in the future. Please make sure you convert your SCORMs based on Flash into another format (like HTML5). As long as flash will be supported, check that your browser is not blocking Flash (Chrome --> Preferences --> Advanced --> Content Settings --> Flash --> Enabled and "Ask First" is disabled).
What certificate is neccessary?
SmarterPath Certificate is signed by "thawte DV SSL SHA256 CA". Please let your IT check if this certificate is accepted by Jive/Java.
You can proof it by: Add-Ons menu > SmarterPath Actions > Run Service Diagnostic > Show Networ details. If it looks similar to the following screenshot it is accepted.
If it is not accepted please add the certificate manually to your Jive keystore as described below:
- mkdir JIVE_INSTALL_DIR/sslcerts
- cd JIVE_INSTALL_DIR/sslcerts
- wget https://search.thawte.com/library/VERISIGN/ALL_OTHER/KB_IMAGES/SO26817/Certs/SHA2/thawte_DV_SSL_SHA256_CA.cer
- JIVE_INSTALL_DIR/java/jre/bin/keytool -import -alias thawteDVSSLSHA256 -file ./thawte_DV_SSL_SHA256_CA.cer -keystore
- Restart your Jive